The McDonald's Experiment

On Sunday April 27, I did a very unique task. Sometime around 6 pm, I stepped into a McDonald’s branch located on Kings Highway and East 16. For my managerial extra credit assignment, I was supposed to come to the cashier, and order a cheeseburger from the dollar menu, with four pickles inside, along with French fries without any salt. When I stepped inside McDonald’s, I was a little bit intimidated because I did not want to make a scene, with the place being as packed with people as it was. As I was waiting on the line, I was observing how fast the employees were working, and noticed that the manger was helping her employees by taking some orders. There was one line per three registers. When it was my turn to order, I stepped to the register where the manager was working. I asked her for my order, of a cheeseburger with four pickles and French fries with no salt. She took my order in a professional manner without double asking me what I said. She acted as if she gets these strange orders every single day when she is working. After I paid, I had to wait about 5 minutes for my fries. The manager put in a new batch of fries in the oil, since the already prepared fries were covered with salt. When I received my order I had not salt on my fries and had exactly four pickles in my cheeseburger. I was very impressed with how the manager handled the situation in a professional manner. I was expecting to get into an argument, demanding my four pickles, but I did not. This experiment proved the manager worthy of her position in that branch of McDonald’s.